Returns Policy

We hope that you are pleased with your purchase from Puretree Carpets. If for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any unopened item in its original condition for a refund within 30 days from delivery.

If you need to return an item, please notify us immediately by emailing

Once we have received the item and checked it is unopened in its original condition, we will refund the price paid by you for the goods, excluding the original delivery charge, within 14 days of receiving your returned goods, provided they have been returned within 30 days and that we have been notified of the return.

We are not responsible for goods returned but not received and therefore recommend that a tracked carrier service is used to return all items.

If you have any queries in regards to returning a product, please contact our sales office.